Quick-commerce platform, Blinkit has launched a new service offering 10-minute returns and exchanges for clothing and footwear in select cities across India. The service aims to address the common issue of size and fit, a major concern for online shoppers in these categories.
“Customers can initiate a return/exchange in case of a size or fit issue with the delivered product. This solves a crucial problem of size anxiety for categories like clothing and footwear,” said Albinder Dhindsa, CEO, Blinkit in a post on X (formerly Twitter).
“The cool part—return or exchange will happen within 10 minutes of raising a request! We’ve been testing this in Delhi NCR for a couple of weeks and have now enabled it for Mumbai, Bengaluru, Hyderabad, and Pune. More cities to be added soon,” he highlighted.
While detailed steps on how the return process works are yet to be provided, it is expected that users will initiate requests through the Blinkit app, followed by a swift pickup service to complete the exchange or return within the promised 10-minute window.
